Frequently Asked Questions

Products


Yes! Sparkling water is just as hydrating as still water!


Aqua Libra is a blend of sparkling water, natural fruit flavours and a dash of lemon juice. Our natural fruit flavours come from the essential oils and aromas of the different fruits we use. Our water is locally sourced in the U.K and filtered four times before we use it. The dash of lemon just helps preserve everything naturally.

We use different naturally sourced ingredients in each of our flavours. So depending on which flavour you choose, each 330ml can has between as 1-4 calories.

Yes, pregnant women can safely enjoy sparkling water as part of a balanced diet. Our drinks don't contain caffeine, sugar, or alcohol – making it a great alternative to sugary or fizzy soft drinks.

Since lemon juice is a natural preservative, we use it to help preserve our drinks naturally.

Absolutely not. Since we only use naturally sourced ingredients, there is no need for sugar, sweeteners or anything artificial in our drinks.

The natural fruit flavours in our recipes come from essential oils, aromas or fruits extracts.

Yes, yes and yes!

No, Aqua Libra products are not organic certified.

After opening, please refrigerate and consume within 24 hours.

No, Aqua Libra products are not organic certified.

General/Delivery

Our delivery service covers Mainland UK. Not sure if your area is included? Just drop our customer care team a message at [email protected] - we're happy to help!

 You can expect your delivery within 3 to 5 business days – we’ll keep you updated every step of the way!

Enjoy free delivery on orders over £35. For orders under £35, a delivery fee of £6.95 applies.

No worries if you're out – there's no need to sign, our couriers are happy to leave your parcel somewhere safe.

As our goods are perishable, we do not accept returns however if you are not happy with any purchase you have made with us for any reason, please contact our customer care team on [email protected] with your name, order number, purchased items, and the reason for requesting a refund. See our full terms of sale here.

Packaging

Yes, Aqua Libra cans are made from aluminium, which is 100%
recyclable.

Yes, the cardboard boxes used for your delivery are fully recyclable.
Any plastic packaging included is also recyclable, where facilities exist.
We’re committed to using minimal and sustainable packaging whenever possible,
please check local recycling guidelines to ensure proper disposal.

Yes, all Aqua Libra cans are BPA free. 

Subscription:

Signing up to a Aqua Libra subscription means a 10% saving on all of your orders as well as convenient, fuss free and consistent deliveries of your favourite Aqua Libra products so you never have to worry about running out!
Our subscriptions are flexible and you’re able to make any changes yourself by logging into your account on our website.


To set up a subscription you add the products you’d like to your basket by clicking ‘subscribe and save’. The subscription recurs as frequently as you choose, and you can cancel at any point without an additional charge. Please ensure cancellations are made 72 hours prior to the next planned delivery date.

Yes! When logged into our website, click into the My Account section and you can ‘skip’ a subscription delivery. This action needs to be done prior to the order being processed and payment being taken. If you are unsure on when you’d like the next order to arrive, there is also an option to ‘pause’, simply restart when you’re ready!

Sure! If you’d like to make any changes to the products on order, you can do so in the My Account section.

Yes! If you need deliveries more or less often, you can amend the frequency in the My Account section.

When logged into our website, you can cancel your subscription in the My Account section. Please note this will only cancel future orders and will not cancel any orders that have already been processed. Please ensure cancellations are made 72 hours prior to the next planned delivery date.

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